Shipping & Returns
How are shipping fee's calculated?
For mainland UK postage: parcels up to 2kg in weight are shipped via Royal Mail. Shipping charges are calculated dependent on weight. All methods required a signature so please bare this in mind when specifying an address. As a guide this is how the fee's are calculated:
- 0kg - 1kg = £5.00 inc VAT
- 5kg - 10kg = £10.00 inc VAT
- 10kg - 20kg = £15.00 inc VAT
- 20kg - 40kg = £20.00 inc VAT
- 40kg - 100kg = £50.00 inc VAT
- 100kg - 170kg = £65.00 inc VAT
- 170kg - 200kg = £75.00 inc VAT
- 250kg+ = £100.00 inc VAT
PLEASE NOTE – For Deliveries arriving by Pallet, couriers can guarantee Curbside Delivery Only – Customers are responsible for transporting items from curbside to their property.
Can I collect my goods?
Collection is free and our opening ours for collection are on weekdays between 9am-5pm. Please call us beforehand to arrange.
I've not ordered much but my shipping has amounted to quite a lot?
This can happen due to a glitch in the website. If this is the case just call us!
How long does delivery take?
Although we aim for 3-5 working days, please allow up to 7 working days during busier periods.
I missed my delivery!
You should have received an email once your item was posted to find out which couriers you item was carried by. Your best bet is to call them first to find out if you can rearrange.
After you've done this and haven't gotten anywhere, please call us.
I want to post to Ireland / Europe / Rest of the World.
Please email us before hand with a list of items and quantities you are after. We can find out how much this will cost for delivery and get back to you quickly.
My order is late!
If you have received a tracking / consignment number please call the courier first then call us if any further problems and we will try our best to fix it, although please remember we can't be responsible for couriers actions!
My goods have arrived damaged.
Contact us as soon as possible. Please note there the tape on some of the parcels will provide you with further guidance, terms and instructions on this. You will also need to sign for the goods as "damaged" with the courier, otherwise we cannot offer a claim on this.
I would like a refund or an exchange.
You have 28 days for a refund or an exchange. Please note if there is nothing faulty with the product, there will be a charge for collection and no refund on the initial shipping charge. Call or email us and we will get back to you quickly!
WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING.
Customers will need to ensure to retain products in an original packaging otherwise Wolverson Fitness cannot accept any items for return.
Damaged items will require a cost to be repaired or restored back to their original state unless deemed to be faulty by Wolverson Fitness.
If goods/packaging arrive damaged, please ensure the goods are signed as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.
PLEASE NOTE – If your delivery address is either in Ireland, the Highlands or Overseas, or if your postal/zip code begins with any of the following, please contact us prior to purchasing for an accurate shipping cost:
AB, DD, DG, FK, IV, KA, KY, PA, PH, TD, ZE, EIR2 (REP. OF IRELAND), EIR1 (DUBLIN CITY), BT (NORTHERN IRELAND), GE, IOM, IOW, PO, JE.